Building the Digital Public Goods For Scale,
at Vidya Amrit Mahotsav
To ensure this discovery, these innovations or micro-improvements are enabled digitally as Projects on DIKSHA – the digital public good by the Ministry of Education to serve the learning and improvement needs of the ecosystem. Available to the entire education ecosystem on their mobile phone, stakeholders can access these micro-improvement projects anytime, anywhere, when they need it.
The Engineering Team at ShikshaLokam in turn conceptualises the software product features, capabilities and flow based on requirements received from Products and Programs teams. It is focussed on supporting and handholding the partners/ stakeholders/ users in rolling out solutions and also helps in resolving queries/issues which come up during the use.
The two teams are behind-the-scenes maestros. They worked tirelessly backstage, handling coordination, and technical aspects to ensure the national education festival runs seamlessly and all participants have a memorable experience.They went an extra mile to set the stage for the Vidya Amrit Mahotsav, as the projects capability was being used at national scale for the first time.
Following is a glimpse of how they did it.
- Preparation at Scale, for a Rollout at Scale
The prior information – the program design of the festival and the expectations around the participant journey was very useful. We reviewed the program experience from all stakeholders and end user perspective and made the necessary changes in quick time which contributed a lot towards smooth program completion. We preempted worst case scenarios and anticipated possible breakdowns and hence planned beforehand for the same.
The teams identified all the activities which could be done prior to the roll out and completed them well ahead. We did an end-to-end verification of the implemented solution in the pre-production environment, that involved cross-functional teams – implementation, QA, programs team. This helped in smooth rollout of the solution.
We also ensured that the solution can handle the volume of national participants. The infrastructure was scaled up, data ingestion scripts were tuned up, backend scripts were provided as plan B for generating CSVs. The gaps in the entity data and user information were detected early and escalated. This helped in timely resolution of issues
- Iterations while implementation
We noticed that some features of the app were used by the users not as per their purpose. Eg: where the users had to add links to their videos, documents, etc, users added remarks there. To make users add links instead of remarks, a message was added on the screen that guided users accordingly. Users adding multiple evidence links together, was also causing flow breakage. The message that was added not only prompted users to add links but also prompted them to add one link at the time.
We also realised that users weren’t noticing the ‘Start improvement’ button in order to start the project. Thus, a pop-up prompt and text to the direct user to start button was added to make it more visible to the users. These quick changes in the UI made the flows more user friendly. We identified the flows that were not very intuitive and required redesigning to make them more user-friendly.
We also undertook some quick enhancements like additional filters such as ‘Status’ were also provided to download reports based on the status of users (started, in progress, submitted) in project completion.
A VAM Activity Tracker brought consistency in tracking, managing & implementing the service requests on time across states. Teams were on top of the information on what are the missing requests from the states, go-live dates of the states, etc.
- All Hands on Deck (collective action)
Multiple solution creations across states were accommodated in a short duration (1-2 days). This was possible because of the additional efforts put in by Dev, QA and Support teams, effective orchestration with external teams – DIKSHA Implementation/ NOC team, Partners. There were daily sync up calls across teams which ensured the implementation were completed as per SLAs (service level agreements) and individual states’ needs.
The micro-improvements or projects capability on DIKSHA is scalable. It is relevant for our leaders and teachers, designed for diversity, and also configurable as per the requirements from the ground. Moreover the capability can also be used in different sectors apart from education.
This is the fourth feature in Vidya Amrit Mahotsav series. Read the earlier pieces on the genesis of the festival, on festival orchestration with Sarkaar and Samaaj actors and the steps followed while designing the festival.